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Privacy Notice

Manchester Airport Plc

Overview / Introduction

At Manchester Airport Limited and Manchester Airport, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information.

This privacy notice covers the way we handle your personal information that we receive from both from yourself and from our trusted third parties, what your rights are and our contact details if you need some additional information or wish to make a complaint.

It informs you about the types of information we collect, why we collect it, what we use it for, what your rights are, including consent, and how to contact us. If you require any further assistance or clarification, contact us or our Data Protection Officer. The contact details are provided at the end of this notice.

Personal Information

We collect your personal information to enable us to provide you with our goods and services. This includes, among others, information you provide when you use our websites and/or our services for:

Special Categories of Data

This refers to any sensitive data you may voluntarily provide when you send correspondences to us. This data may be used for legal purposes, to help understand and respond to you, or to meet our contractual obligations.

Media Centre

We collect a lot of information from our interaction with the public. This can be via various media interactions such as Social Media, Community Relations, Outreach Sessions and General Correspondences.

Sharing Your Personal Data

We may use the personal information we collect about you to create statistics and anonymised information to share with third parties including ad networks, search engines and analytics providers.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. For more information about our group of companies please click here to visit our corporate website.

We will always make it clear if your personal information is going to be shared with a third party for marketing.

We may share your personal information if we are under a duty to disclose or share your personal information to comply with any legal obligation, court or police request, or to enforce or apply our terms of use or terms and conditions of sale and other agreements; or to protect the rights, property, or safety of Manchester Airport Limited, our customers, or others.

If you have booked to use the PremiAir private terminal, your details will be shared with government authorities for border control and aviation security purposes and with third parties if required for operational reasons.

Partners and Third Parties

Some of our services are provided by third parties on our behalf. In these instances, your personal information will be collected by our partner and then passed to us. For more information about the services provided by our third parties, please see our Third Parties section of this notice.

Our website may contain links to other websites of interest. We do not have any control over other websites and we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not covered by this privacy notice. You should exercise caution and look at the privacy policy applicable to the website in question.

Your Rights

The General Data Protection Regulation gives you certain rights relating to the personal data that is processed by Manchester Airport. Find below the list of rights and what they mean. If you wish to exercise any of these rights, please contact our Data Protection Officer at our address below, or alternatively you can send an email to DPO@magairports.com. You will receive an acknowledgement within three working days of sending your request and a full response within twenty-eight days of receiving all the relevant information required to handle your request.

Security and Data Storage

All the personal information we collect about you is stored by us or our service providers on our behalf. We transfer your personal information outside the EEA only when necessary. We take steps to ensure your personal information is treated securely and in accordance with this privacy policy.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

To provide you with the products and services and our website, we may need to store or transfer your personal information to countries outside the European Economic Area. Our list of third parties who may receive your personal information can be found here.

The California Consumer Privacy Act (CCPA)

At MAG US, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information.

Through our Car Parking, Escape Lounges and WIFI, MAG US collect the following categories of data: Identifiers, Commercial information and Internet Activity.

The purpose of collecting this information is:

 - To fulfil or meet the reason you provided the information. For example, if you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

 - To provide, support, personalize, and develop our websites, products, marketing and services.

 - To create, maintain, customize and secure your account with us.

 - To process your requests, purchases and transactions.

 - To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

The California Consumer Protection Act gives you certain rights relating to the personal data that is processed by MAG US and MAG Airport Limited.

If you wish to exercise any of these rights, please contact our Data Protection Officer at DPO@magairports.com or toll free at 800.803.0732. You will receive an acknowledgement within three working days of sending your request and a full response within forty-five days of receiving all the relevant information required to handle your request. Please note that your request will be handled by MAG Airport Limited who reside in the UK.

Right of Disclosure – You have the right to disclosure of all of the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of us processing your information.

Right to Erasure –You have the right to request for your information to be deleted and have your personal information erased from our records, if there is no compelling reason for us to hold your information.

Right to Object – You have the right to object to us selling your personal information for the use of marketing or analytics. This right can be exercised at any point in time, whether at the point where we collect your personal information, or after we already have already collected your personal information.

Cookies

We use cookies to help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. For more information about our cookies policy, please click here.

Data Protection Officer

Our Data Protection Office is located at our Head Office, Olympic House, Manchester Airport, Manchester, M90 1QX. If you wish to contact our data protection officer regarding the information in this privacy notice, or any query relating to your personal information, please contact her at:

 

Charlotte Lewendon

Head of Data Protection and Privacy

Manchester Airport Limited

Olympic House

3rd Floor

Manchester Airport

M90 1QX

E:DPO@magairports.com

 

Or alternatively you can get in touch with us via our feedback area here.

Changes to this Privacy Notice

We may change our privacy notice at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in December 2019 and will be reviewed again in December 2020.

Contact Details

Manchester Airport Limited

Olympic House

Manchester Airport

Manchester

M90 1QX

 

Manchester Airport

Olympic House

Manchester Airport

Manchester

M90 1QX

 

CCTV Privacy Notice

We also use CCTV at our airports for security reasons and to manage our airports, for example, CCTV footage helps us to monitor queues at our airports. We may share CCTV footage with airlines that operate in the airports for security and monitoring of services and with law enforcement bodies.

To find out more please see out full CCTV Privacy Notice

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